How do I place an order?

When you see an item you like, click on "Add to Bag" and continue shopping. When you're ready to complete your purchase, click on "My Bag" to confirm your items. After you've made any changes and updated to the quantities as desired, click on "My Bag", then click on "Checkout" to complete your order. 

Once your order is placed, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped. If you prefer not to place your order online, you may contact Customer Service to assist you with placing an order over the phone at 415.928.1800.*Please do not send sensitive information via e-mail*

 

What forms of payment does Sunhee moon accept?

We accept all major credit cards: Visa• MasterCard• American Express• Discover. We also accept online store credit and gift cards. Applicable sales tax will be charged on all orders shipping to a California address. All other addresses outside of California are exempt from sales tax.  

Promotions and Discounts

You may use one promotion code per order. Once you enter your promotion code at checkout, your savings will be applied to your order. All items purchased on sale are FINAL SALE and shipping charges are non-refundable. Promotions and discounts cannot be applied to previous orders. We do not offer price adjustments at this time. Please note that promotion codes require account log-in to use. If you are having trouble applying a discount code, try creating or logging in to a sunheemoon.com account.

How do I use my store credit/gift certificates?

Store credits and gift certificates can not be redeemed online at this time. Please call us at 415-928-1800 between 12-5 to place your order. You can also send us an email with your name, address, telephone number, and items you would like to order online, and a picture of the store credit receipt or gift certificate. We will return your call once we receive the order to verify the payment. 

 

Order confirmation

You will receive a confirmation of your order at the conclusion of your order process. Once your order ships you will receive an email with tracking information

Curbside Pickup

Select Atelier Pickup at checkout and click here to book a pick up time. We appreciate your understanding that we are operating on an as-needed basis. 

Call 415-928-1800. One of our stylists will bring your order out to your car. 

 

What do I do if I am not comfortable ordering online?

sunheemoon.com uses all of the most current Internet security to keep your information secure. If you are uncomfortable trusting your personal data on the internet, please call (415)928-1800 or email a screenshot of your order to order@sunheemoon.com.

 

How do I check my order status?

Call or e-mail the store at (415) 928-1800 or order@sunheemoon.com. If you are a member, you can find this information in your profile. 

How do I become a member?

Sign up here. Membership benefits include: easy checkouts, gift included with each purchase, monthly gift card raffle, exclusive members only sales/promotion. 

 

What will the shipping cost?

Shipping charges will depend on the amount of your total purchase and your delivery method. Currently, we are offering free shipping on orders over $175

Currently, we are offering international shipping. 

 

How do I track my order?

Find the FedEx, UPS, or USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at either www.fedex.com, www.ups.com, or www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the carrier's web site.

 

How does the sizing work?

This is general sizing, some measurements depending on style will vary. Please refer to our sizing page for charts and tips.

 

What if an item I've ordered is out of stock?

Although we make every effort to maintain stock and satisfy our customers, occasionally we will be out of certain items. If we are permanently out of stock on an item that you have ordered, we will notify you via email. Any changes will be reflected in your order total and shipping confirmation. Please contact us anytime with questions regarding out of stock items.

 

How do I modify or cancel an order?

We can cancel your order as long as it hasn't been shipped yet. Once an order has been placed we are unable to modify it. The order must be canceled and then a new order placed.

 

How do I return an online purchase?

We accept returns within 14 days from the delivery. Items returned must be in original condition. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange, or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Sale items are eligible for exchange or return for store credit only, intimates, beauty products, candles, masks, and apothecary are FINAL SALE and may not be exchanged or refunded. Shipping charges are non-refundable.  Your order will come with a return/exchange sheet. Please be advised that freight charges for returns are the responsibility of the customer. Mail all returns to: Sunhee Moon Returns 1198 S. Van Ness Ave #401149 CA 94110 USA. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. All sales taxes will be refunded, however original shipping charges are non-refundable. You will receive an email notification when your order has been refunded. Sunhee Moon cannot accept responsibility for any packages lost, stolen, or damaged in transit. Please email us at email@sunheemoon.com, call us at 415-928-1800, or send us a chat message (using the green box in the lower right-hand corner) letting us know you are making a return.

How do I exchange an item?

We are not able to process online exchanges. If you would like a new size or color, you may return the original item and then place a new order. If you need assistance, please contact us at 415-928-1800. We will waive all standard shipping for exchanges unless it is expedited freight which will then be charged to the customer. 

Missing/Stolen Orders

If your order says it has been delivered but you did not receive it, please allow for a 2-day waiting period as the package might have been delivered to the wrong address. After this 2-day period, please contact email@sunheemoon.com for assistance to file a claim on your order. Sunhee Moon cannot accept responsibility for any packages lost, stolen, or damaged in transit.

Do you offer price adjustments?

Sorry, we do not offer price adjustments.

 

Are gift certificates available?

Yes, we do offer gift certificates. Please visit our gift certificates page

 

Do you gift wrap?

All Sunhee Moon orders come wrapped in tissue and a gift note can be added upon request. Please notate this request in the notes field at check-out. 

 

Hours of Operation

By appointment only.
 

 

Covid-19 Safety Information

Stay Safe: All customers and staff are required to wear masks in the atelier. Don't have one, buy one here.

Give it a try: Fitting rooms will be fully cleaned and sanitized after each use including hooks, surfaces, and hangers. 

It's Clean: All surfaces will be sanitized several times throughout the day. 

Stay Home: Don't feel 100%? Stay at home and shop online. Chat with us or give us a call if you have styling questions. 

What if I want a personal shopping experience? 

Book an atelier appointment here. It will just be you and our stylist. Fill out the form so we can pull those requested items for you to try on. The appointments are 60 minutes. Bookings must be made 24 hours before to ensure we will have a stylist available to work with you. 

If you can't make your booking, please call us at 415-928-1800 or initiate a chat with us to let us know. 24-hour cancellation required.

 


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3603 A 26th Street
San Francisco
415.928.1800

 

Click here to book

an appointment.

 

© 2000 Sunhee Moon.