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Returns & Exchanges

Policy for Online Orders

We at Sunhee Moon love our product and know that you will love everything you purchase. If you find this not to be the case, we will accept returns, for approved items, for full purchase price (excluding shipping), within 14 days of purchase.

Items approved for returns will be noted on the pre-authorized web return sheet included with your order. They must be unworn and unwashed in the perfect condition they were sent.

Final sale items will not be included on the return sheet as they cannot be returned or exchanged. Final sale items include all shoes, accessories, sale items, and items discounted with coupon codes.

PLEASE NOTE: We do not refund shipping and handling charges.

Please fill out the web order exchange form that was included with your purchase and include it with your exchange. Or email us at returns@sunheemoon.com to notify us of the return BEFORE sending it back so we can give you proper mailing instructions as well as note the date. Returned items must have all labels attached and proof of purchase.

Please be advised that freight charges for returns are the responsibility of the customer.

If you are making an exchange, we will waive the standard shipping charges for your new order. If you want an exchange to be shipped overnight, the expedited charge for shipping will be charged to your account.

Policy for In Store Purchases

Please refer to your receipt or contact the store of purchase directly.

Price adjustments are not available on any purchase.

Contact Information

Sunhee Moon

3167 16th Street
San Francisco, CA 94117
Tel: 415.355.1800
Fax: 415.355.1801
info@sunheemoon.com