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FAQs

How do I place an order?
When you see an item you like, click on "Add to Bag" and continue shopping. When you're ready to complete your purchase, click on "My Bag" to confirm your items. After you've made any changes and updated to the quantities as desired, click on "My Bag", then click on "Checkout" to complete your order. If you would like to place an order over the phone call us at 415.355.1800.

*Please do not send sensitive information via e-mail*

What forms of payment does sunhee moon accept?
sunhee moon accepts the following forms of payment:

• Visa
• MasterCard
• American Express
• Discover


Order confirmation
You will receive a confirmation of your order at the conclusion of your order process as well as a confirmation email, including order number and an approximate total amount to be charged.

What do I do if I am not comfortable ordering online?
sunheemoon.com uses all of the most current Internet security to keep your information secure. If you are uncomfortable trusting your personal data on the internet, please call (415)355-1800 or print out your selections in your shopping basket and mail or fax it to the address or number listed above.

How do I check my order status?
Call or e-mail the store at (415) 355-1800 or order@sunheemoon.com

What will shipping cost?
Shipping charges will depend on the amount of your total purchase and your delivery method. Please view our shipping page.

Do you charge tax?
Within California 8.50% will be charged, if your order is being shipped out of state, no tax will be charged, however, freight and handling will be added to your bill.

Will my order be charged immediately?
No, orders will be fulfilled before we charge your credit card account, Sales tax and shipping and handling will also be calculated in the receipt before we charge your account.

How do I track my order?
Find the FedEx, UPS or USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at either www.fedex.com,www.ups.com,or www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the carrier's web site.

How does the sizing work?
This is general sizing, some measurements depending on style will vary. Please refer to our sizing page for charts and tips.

What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we will be out of certain items. If we are permanently out of stock on an item that you have ordered, we will notify you via email. Any changes will be reflected in your order total and shipping confirmation. Please contact us anytime with questions regarding out of stock items.

How do I modify or cancel an order?
We can cancel your order as long as it hasn't been shipped yet. Once an order has been placed we are unable to modify it. The order must be canceled and then a new order placed.

How do I return or exchange an online purchase?
Information regarding online order returns and exchanges can be found on our online returns page.

Do you offer price adjustments?
Sorry, we do not offer price adjustments.

Are gift certificates available?
Yes, we do offer gift certificates. Please visit our gift certificates page.

Do you gift wrap?
All sunhee moon orders come wrapped in tissue and a gift box can be included upon request.

Do you offer sunhee moon wholesale?
Yes. If you are interested in selling our apparel at your retail establishment, please email us for a list of wholesale prices and minimums.

Hours of Operation
Weekdays 12 to 7 Weekends 12 to 6

Contact Information

sunhee moon

3167 16th Street
San Francisco, CA 94117
Tel: 415.355.1800
Fax: 415.355.1801
info@sunheemoon.com